The Disease of Superficial Congeniality

Leaders must find ways to maintain the very delicate balance between fostering a culture of superficial congeniality and tolerating a culture of harmful discord and dysfunction. They simply cannot be passive when it comes to fuelling the energy level and metabolism of the organization, Leaders must be prepared to infuse energy into their organization and its people when it is required. It is the responsibility of the leader to maintain the overall cultural and emotional fitness level of the organization and ensure everyone lives up to their true potential, rather than just a passable level of mediocre performance.