The Folly of Conflict Avoidance

Conflict avoidance and superficial congeniality (to quote Jack Welch, the former CEO of General Electric) is an odd and twisted form of logic. It might have worked well enough when our competitors were half asleep, the economy was booming and higher rates of inflation conveniently covered the cost of some of our business sins, but it is not good practice when the stakes are as high as there are now. This is when it really matters, when the going gets tough and the game gets ugly.