The Underutilized Middle Class

Despite the critical nature of their role as connectors, middle managers continue to receive far too little attention and are often among the most disconnected and disempowered employees in any organization. You can tell you have a challenge with this community when you walk the halls, tour the floor or visit the cubicles and notice lack of eye contact and a low level of vitality. Middle managers who are heads down and hiding from those above and below are not likely to be driving high performance. Organizations and their senior leaders need to change the way they view, manage and communicate with this vital constituency, and that begins with understanding the performance benefits that can be gained from releasing this bottled-up reservoir of underutilized capability and engaging it in the transformation process.