As part of our philosophy and approach to leadership, we have always believed the worst truth is better than the best lie. We also understand not all people have the courage to speak up when they should, especially to their boss and other senior leaders.
When several people are thinking the same thing and no one speaks up, that is what is called an open secret, and open secrets can be toxic and are almost always damaging. The truth is, right now within your company open secrets exist, and not dealing with them could put your entire organization in jeopardy.
This was the topic of an excellent piece in HBR back in January 2019, and it seems to become ever more important as time goes along. In fact, the many valuable points raised in this article should be reviewed by senior leaders on an ongoing basis.
Leaders should understand the reasons people:
- Choose to be bystanders,
- Expect others to stand up, or
- Diffuse responsibility.
You might want to pause and try to figure out exactly why your people, especially those on the front lines, are opting out of the communication, action and accountability loop, and becoming silent co-conspirators in the plot to hide valuable insights from senior leaders.
To read the full article, you can go to https://hbr.org/2019/01/why-open-secrets-exist-in-organizations