Tag Archives: hockey

Mastering Intelligent Opportunism

There is a distinct emotion that accompanies the arrival of a great business opportunity. It is part adrenaline, part fear and part excitement. It is the same emotional high that comes with being close to inevitable victory in a season ending hockey game. It is the point at which everything around slows down, your vision becomes crystal clear and things seem to be effortless, because you can taste victory. In business, moments like these are all too rare. They may be found, from time to time, in the thrill of concluding an acquisition, the inauguration of a new manufacturing plant, the opening of a new store, (or a Game 7 overtime win) but seldom are they part of an organization’s day-to-day experience.

Interview with the North York Mirror

Check out my interview with the North York Mirror, where I express my frustrations with Canadian business and Canadian business leaders.

Solving Canada’s Business Crisis – The Brutal Facts

Download as a PDF

Download as a PDF

In Our View …
It has become increasingly obvious, to those who watch the global economic scene,
that Canada is at serious risk of becoming a marginal player on the world business
stage. There are many complex and historical reasons for this, but chief amongst
them is the fact our long standing “deficit of ambition” has finally caught up with us.
Our luck and good fortune have evaporated, and complacency has conspired to put us
at a disadvantage in a world where drive, innovation and urgency have become the
touchstones for business and economic success.
In my new book “Straight Talk on Leadership – Solving Canada’s Business Crisis”, I
provide both a diagnosis as well as a prescription for this predicament. In this edition
of Navigate, I draw upon data and research which not only reinforces my concern, but
sharpens the perspective and adds weight to my arguments – for those who might
otherwise reject the core premise.
Amongst those who have arrived at virtually the same conclusion are:

Deloitte – The Future of Productivity Report I OECD – Economic Survey I World Economic Forum
Conference Board of Canada – How Canada Performs I Martin Prosperity Institute
The Institute for Competitiveness and Prosperity

Canada desperately needs its business leaders to wake up from their self-induced
slumber, and join together in a dialogue of national economic renewal in order to
chart a national economic plan for the future. The issue, as I attempt to scope it
here, is not so much a criticism of how well we are doing, or have done, but how well
we are living up to our potential to perform even better. It is by that measure that
virtually all experts agree we are in decline.

It is our competitiveness gap. It is our prosperity gap. It is our national dilemma.

The Productivity Challenge …
When it comes to their own businesses, leaders generally understand the minute
details and special dynamics of organizational productivity. They intuitively appreciate
how the various interrelated inputs lead to the eventual outputs. They understand
how paying careful attention to each part of the value chain can impact the bottom
line. Somehow, when it comes to the national economy, the pursuit of our collective
long-term interests, and improving the overall performance of the consolidated
Balance Sheet and P & L, we fall victim to a severe case of “best practice amnesia”.
Productivity improvement suddenly becomes an unspoken, complex mystery we
choose to ignore rather than address.

There is no shortage of reputable business leaders and organizations sounding the
alarm bell about the decline in relative productivity we have allowed the country to
fall victim to.

Here are just a few quotes from Deloitte’s “The Future of Productivity Report”.
“A finite window of opportunity is presented by today’s promising economic conditions. To
capitalize on this window of opportunity, business leaders must fundamentally re-examine
their attitudes towards intelligent risk to ensure their future competitiveness.”

“A significant portion of Canadian firms mistakenly believe they are making competitive
levels of investment when they are not – causing them to slip behind their peers.”

Canadian business leaders must wake up to the crisis we have created and work hard
to overcome our national “deficit of ambition” which is causing us to cruise on auto
pilot when we should be surging forward with fierce resolve and boundless energy.

Declining Advantage …
There will be many Canadians (and no doubt many business leaders) who will read
this and deny the existence of any problem whatsoever. They will charge hyperbole,
exaggeration and overstatement. They will point to how well Canada came through
the recent global economic crisis, the strength of our banking system, and the fact our
national budget deficit would be the envy of many. In fact, they may not take kindly to
any suggestion at all that Canada is falling in global presence and relevance.

Canada’s Comparative Productivity vs. the U.S.A.

Mid – 1980’s 91%
Today 80%

Average Workers Contribution to GDP per hour

USA $60.77
Canada $47.66
Source: Deloitte – The Future of Productivity Report

Unless we take aggressive steps, right now, to reverse this trend, we will not only
become even less competitive on the expanding global scene, but we will no longer
even be able to compete within the slowly shrinking confines of North America. At that
point, our proximity to the vast US market will have gone from being an advantage to
becoming our biggest curse.

We need the courage to lead ourselves out of the wilderness of rapidly diminishing
relevance, and it must be business leaders, not governments, who show this leadership.

The New Creative Destruction
It was back in the 1930’s the expression “creative destruction” was coined to describe the
natural process of economic renewal and regeneration which underpins the passage from
one economic era to another. Joseph Schumpeter’s principle showed how organizations
(and also countries) move along a continuum on which, as they mature. They eventually
come to a point where they have a choice to make – adapt, transform, reinvent or die!

In the case of Canada, the evidence would seem to indicate that forces have conspired
against us. It’s time for business leaders to heed the call of the mounting evidence, and
shift from chronic mediocrity to hypercompetitiveness.

The Yanks and Us and Others …
Sleeping next to a giant has both its benefits and its disadvantages. It has been
Canada’s good fortune, during a period of American economic dominance, that we
could easily trade with our cousins to the south without any of the cultural, linguistic
or other barriers the rest of the world might put in our way. We rode the American jet
stream for all it was worth, and for Canadian businesses, it provided a comfortable,
reliable source of growth.

Growth is not so easy to achieve in the new world order, and it will certainly not just
come to us, we will have to go out and get it – the hard way! While it can be tiresome
to constantly benchmark ourselves against the USA, it does offer a sharp contrast to
sober our reality, especially when it comes to labour productivity growth.

This measure of relative competitiveness has been in decline for many years. In the early
1980’s, the US and Canada were in an almost dead heat when it came to productivity.
However, for 30 years now, the rate of growth in GDP generated per hour in Canada
has been slower than in the US, and the gap has consistently widened.

Today, our productivity per worker is only 78.3% of the USA.

GDP per hour (2012)

Norway – $74.88 I USA – $63.22 I Australia – $54.86 I Canada – $50.25

Countries with Labour Productivity Growth greater than Canada:

Korea I Russia I Czech Republic I Hungary I USA I Sweden I Japan I Austria
Finland I Israel I UK I Australia I Spain I Portugal
France I Belgium I Germany

The Widening Investment Gap …
Canadian companies appear to be afraid of growth or, at a minimum, simply don’t
know how to chase it or maintain it as a necessary part of sustainable business
success. According to The World Bank, it is easier to start a business in Canada than
almost anywhere else in the world (except New Zealand and Australia). However,
the evidence suggests we have a huge challenge when it comes to growing our
businesses into significant size and scale.
Deloitte’s “The Future of Productivity Report” puts it very well (if all too painfully)
when they suggest our problem is the fact we seem to excel at “turning our gazelles
into water buffaloes”. According to Statistics Canada (June 2011), this inability to
grow from a small to a medium sized business in Canada is most starkly revealed
in the underperformance of our medium sized companies. While our large and
small businesses do their share to contribute to GDP, it is the nascent medium sized
businesses that are letting us down.

Contribution to GDP by firm size

Large Business – 45.7% I Small Business – 41.9% I Medium Business – 12.4%

A study of companies who have crossed the five year threshold of existence shows
that, amongst the OECD countries, only 2.66% of all our Services firms and 3.16%
of our Manufacturing firms would be considered high growth by world standards.
This dismal result places us squarely in the bottom quartile of all OECD countries.

The Importance of SME’s …
Canadians are not as well informed as they should be about the composition of our
national business foundation. This leads to misconceptions and misunderstandings
about what actually makes business tick in our country. We are too easily influenced,
and perhaps enamored, by the big companies which make the headlines (BlackBerry,
most recently) or by the huge profits of the big banks (every Quarter). The fact of
the matter is, Canada is actually more a nation of shopkeepers and small business
operators than of corporate giants of global repute.
The difference is important in terms of understanding how employment is created,
how export trade is done and how policy is set to encourage growth and investment.

Here are some key statistics from StatsCan and Industry Canada as at July 2012:

• Number of employer businesses – 1,122,000
• Number of small businesses (fewer than 100 employees) – 1,100,000
• Percentage of Canadian businesses with fewer than 100 employees – 98%
• Percentage of all businesses considered Good Producing – 22.7%
• Percentage of all businesses considered Service Producing – 77.3%
• Small business contribution to GDP – 30%
• Percentage of total Labour Force in small business – 48%
• Survival rate of small businesses after 5 years – 51%
• Percentage of small businesses owned by women – 17%

At the top end of the market, even our largest companies are virtual minnows when
it comes to the number of employees they have compared to the USA.

Top 50 Firms by Employees (Average Number)

Canada – 43,000 I USA – 249,000

Entrepreneurship in Canada …
It has long been felt Canadians are more risk averse than our American cousins and,
when it comes to business, the evidence is compelling. Two bits of data support this.

Deloitte’s Executive Risk Behaviour Index
(Measuring the relative risk appetite of business leaders)

Canada 47.4%
USA 57.7%

In short, we abhor risk and hate uncertainty, and wonder why our success is tempered!

StatsCan / Industry Canada Survey of Business – 2011
(Noting the most frequently cited obstacles to innovation)

Risk and Uncertainty – 47%
Lack of Skills – 28%
External Financing – 25%
Regulatory issues – 18%

Interestingly, the most popularly reported barriers to business success (lack of access
to financing and the burden of regulatory compliance), when combined, still comprise
less of a burden than does plain, simple, old fashioned fear of risk and uncertainty.
In a world where risk and uncertainty are on the rise, it is hard to imagine how
Canadian business can survive, let alone thrive, unless we stiffen our spine and begin
to develop a tolerance for ambiguity.

Canada’s fear of global trade, which can be measured by the comparatively few
Trade Agreements we have entered into, is another factor holding us back.

Number of Free Trade Agreements in Place

European Union Countries – 70 I Chile – 52 I Mexico – 44
Singapore – 24 I USA – 17
Canada – 10

Death by Starvation ….
It seems, from the OECD Report on Research and Development, that Canadian
business invests less in business R & D than the OECD average. In fact, our fear of the
unknown and love of certainty, result in us investing less than 1% of GDP, when the
OECD average is 1.6%.

This means we rank behind the following countries:

Israel 3.4% I Korea 2.8% I Finland 2.7% I Denmark 2.1%
USA 1.9% I Belgium 1.3% I Australia 1.3%

It also means we are in the bottom quartile, along with countries such as:

Italy .7% I Hungary .7% I Portugal .7% I Estonia .8%

Another revealing fact, from the same OECD Report, shows the rate of R & D
investment (when compared to the 27 OECD countries) actually gets worse by size of
company. In other words, our ranking falls the bigger the company size.

• Small firms (fewer than 50 employees) – Canada ranks 8th out of 27
• Medium sized firms (50 – 250 employees) – Canada ranks 15th out of 27
• Large firms (more than 250 employees) – Canada ranks 16th out of 27

This tells us the bigger we get, the more we starve ourselves to death!

Steps to Take :: Actions to Consider
We have much to be grateful for in Canada. No one can take that away from us.
We remain a sought after destination for many less fortunate in their homelands,
who choose to come to our shores in search of opportunity, tolerance and justice.
Unfortunately, the lustre is off the promise and, in relative terms, we are slipping
backwards. In the words of Deloitte’s “The Future of Productivity Report”, “Canadian
companies accept the traditional progression as inevitable, blaming their eventual
decline on circumstances beyond their control”. It need not be that way!

Wake-up Canada
We need to banish our overconfidence and complacency. According to Deloitte’s
report, a stunning 36% of Canadian companies actually believe they are doing better
than they really are, while another 17% know they are underperforming and don’t
care. Somewhere along the line, we need to enter into an adult conversation with
ourselves, bereft of clouded judgment, over confidence, delusion and naiveté.

Think Fast Forward
The past is no guarantee of success, especially in a world shaken by new forces, both
economic and social. While the rose coloured glasses of nostalgia may provide some
comfort on a cold night, they will not help us envision a path forward. We are going
to live in the future whether we like it or not, so better we design the future than
become captives to someone else’s design.

The World is our Oyster
The Canadian brand resonates everywhere in the world, but if we don’t leverage our
brand, the inherent value will be lost. It’s time for Canadian business to be bold and
venture off the safe confines of North America. We will find friends and customers
elsewhere, waiting to accept us as partners in shared success and growth.

Build Global Leaders
The world of business is a global business, and Canada needs to develop young
leaders who are both willing and capable of innovating and being as comfortable
in Dubai as Detroit, Mumbai as Miami, and Hong Kong as Hollywood. We
have not done a good job of preparing for the global economy when it comes
to our leadership bench strength and, while it is overdue, it’s not too late.

Plan the Attack
Canada needs a Strategic Plan. We have outsourced our national economic future to
elected officials and bureaucrats who may be well intentioned, but are even less qualified
than our business leaders. The country has good minds and original thinkers and it’s
time to harness them, for the sake of our country, and ask them to put the future of their
nation ahead of their self interest. It will not be easy, but then nothing worthwhile ever is!

Place Smart Bets
While Canada is large in terms of geography, we are small in terms of population. We
have to conserve our resources, and apply logic and common sense to the choices we
make. Like every Canadian family, we can’t always have everything we want and we
have to make choices. No one has a crystal ball, and some choices will require risk,
but we are better to place a select number of wise portfolio bets, rather than ride the
risk free route to average results in a world that demands more and rewards the brave.

Execute with Brutal Determination
Throughout history, Canadians have risen to the challenges facing them time
and time again. We will have to do it once more. It is part of the Canadian DNA
to dig in and fight when the chips are down. There can be no corner of Canada
left behind. We need all Canadians to put their shoulder to the wheel. All that
remains is for someone to give us a solid business case and a good cause.

Barriers to High Performance

Unfortunately, many leaders who are “conflict avoiders” at their core have perpetuated the rather popular organizational myth of the benefits of compromise and consensus. They are the kind of leaders who would rather live with the day-to-day pain of misalignment than do the hard work necessary to help their organizations address the chronic problems that led to the pain in the first place. Gaps and misalignments, and the subconscious pain that comes from them, are the enemy of a high-performance organization and leadership team.

Sustained Competitiveness

Organizational misalignment results in gaps that are easily exploited by business leaders looking for shortcuts, financial institutions looking for a quick and easy buck and consumers trying to game the financial system to pad their own wallets. Whatever their origin and regardless of the motives, these compromises and the pain they have caused should signal the need for landmark changes in the way business is conducted and organizations are led, both domestically and globally. If nothing else, the resulting pain should have taken away any illusion we might have had about what it takes to be competitive and remain relevant in uncertain and changing times.

Passion For Competition Lecture

Drawing lessons from the good ol’ hockey game, I stress the need to apply Canada’s passion, fire, and competitiveness from hockey to the business world.